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Return Policy – Trimmeron
At Trimmeron, we value your satisfaction and stand behind the quality of our products. If you are not entirely happy with your purchase, we’re here to help.
1. Eligibility for Returns
- Products can be returned within 7 days of delivery.
- Items must be unused, unopened, and in original packaging.
- Products that have been used, damaged, or altered will not be accepted for return.
- To complete your return, a receipt or proof of purchase is required.
2. Non-Returnable Items
- Used or opened cosmetic and personal care items.
- Items marked as final sale or discounted/clearance.
- Free gifts, trial packs, or promotional items.
3. How to Request a Return
To initiate a return:
- Email us at trimmeron82@gmail.com within 7 days of receiving the product.
- Mention your order ID, reason for return, and attach product images (if applicable).
- Our team will respond within 24–48 hours with instructions.
4. Return Shipping
- Customers are responsible for return shipping costs unless the item received is damaged or incorrect.
- We recommend using a trackable shipping service to ensure your return reaches us safely.
5. Refund Process
- Once your return is received and inspected, we will notify you about the approval or rejection of your refund.
- If approved, the refund will be processed to your original payment method within 7–10 business days.
- Shipping charges (if applicable) are non-refundable.
6. Exchange Policy
If you need a different product, please return the original item and place a new order.
We currently do not offer direct exchanges.
